Account Deletion
Last updated: October 10, 2026
This page explains how to delete your account and what happens to your data. It applies to accounts for the CargIQ Driver mobile app and to CargIQ web accounts. For how we handle personal data in general, see our Privacy Policy.
How to request deletion
In the CargIQ Driver app: open Me → Delete my account. Your access ends right away and your sign-in account is deleted within 30 days.
By email: write to support@cargiq.com from the email address on your account, with the subject "Account deletion request", and include your company name. This works for CargIQ Driver app accounts and CargIQ web accounts. We will delete your sign-in account within 30 days.
CargIQ Driver app accounts are created and managed by your employer — the carrier that uses CargIQ. Your fleet manager can also revoke your app access, which signs you out and blocks sign-in right away.
What we delete
When we delete your sign-in account, we delete:
- the sign-in account, including its name and email address;
- your sign-in credentials;
- the push-notification tokens of your registered devices.
What we may keep
Your driver profile kept by your employer (for example your name, contact and license details) and the documents and load records you submitted are your employer's business records. They are kept or deleted on your employer's instructions and according to its legal obligations.
Backup copies and earlier versions of stored files are deleted automatically on a rolling schedule, normally within 90 days.